Frequently Asked Questions

Free doorstep delivery for orders above SGD120

Delivery

What are the delivery charges?

Delivery is free islandwide for all orders above S$120. For orders below S$120, the delivery fee is S$15.

What Days do you deliver?

We deliver on Wednesdays to Fridays between 2:00 PM and 7:00 PM and Saturdays 10:00AM to 1:00PM. You will be notified 30 minutes before the driver is due to arrive.

Is self pick-up available?

You can pick up your order from our store at 593 Havelock Road, #01-03 Isetan Building, on Wednesdays to Sundays between 12:30 PM and 7:00 PM. Please arrive only at your chosen time slot and date as your order may not be ready before then.

What if I won't be home during the delivery slot?

If you're not home during the chosen delivery time, we'll leave your order at your doorstep with an ice pack.

Can I reschedule the delivery?

Kindly contact our customer service at contactus@tbd.com.sg 24 hours before your delivery date to reschedule.

Do you offer express delivery?

Currently, we do not provide express delivery services.

Can I have my order shipped to multiple addresses?

Each order can only be shipped to a single address within Singapore. Please place separate orders for different addresses.

Order

How is my order packed?

Your order will be packed in a cooler bag with an ice pack for refrigerated items.

Can I cancel my order?

You can cancel your entire order up to 48 hours before delivery. Please note that cancellations are subject to a 4% bank transaction fee.

What happens if an item is out of stock?

If an item you ordered is out of stock, we'll inform you and issue a refund.

Can all items in your physical store be found online?

Although we make an effort to offer a wide range of items both in-store and online, discrepancies in product availability might exist between the two. Certain items could be exclusively available online. If you're seeking a particular item at our retail store, we suggest contacting us at +65 69703898 in advance to check its availability. Notably, due to packaging constraints, some items might only be found in our retail store and are not available online.

Can I return or exchange products?

Unfortunately, we can't accept returns or exchanges for products in good condition due to safety concerns. If you receive a damaged item, contact us within 24 hours of delivery at+65 82089156 or contactus@tbd.com.sg.

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8078027981046, 8078027882742, 8175548432630,

8444198158582, 8444197372150, 8444188688630, 8444185673974, 8444172927222, 8444169257206, 8443741143286,

8358231277814, 8032153075958, 8032150651126, 8074004660470, 8032153043190, 8173064519926, 8307840352502, 8032152879350,

8043156996342, 8074256351478, 8354731688182, 8356429955318, 8354725724406, 8354722873590, 8043053318390, 8074256941302,

8397751222518, 8459319083254, 8462323417334, 8462297137398, 8397723566326, 8052737573110, 8462331085046, 8462289535222, 7758232617206, 7758232846582, 8462341669110, 7758234222838, 8038467830006, 7758234484982, 8038466683126, 8283396079862, 8283283357942, 8283234402550, 8283049787638, 8282912129270, 8282760642806, 8282664501494,

8175547875574, 8052737573110, 8052734198006,

8036719526134, 8036737057014, 8036750688502, 8036730241270, 8592426959094, 8589218578678, 8036754686198,

8462341669110, 8459319083254, 8397723566326, 8462331085046, 8462297137398, 8462289535222, 8397751222518, 8052737573110, 7758234484982, 7758234222838,

8041022914806, 8036712775926, 8041023111414, 8036691804406, 8243732250870,

8348127854838, 8348121989366, 8348115140854, 8521620226294, 8521612919030, 8521595912438, 8354722873590, 8356429955318, 8354731688182, 8354725724406,

8052125696246, 8050004197622, 8052125991158, 8050998575350, 8052105281782, 8196063887606, 8043020026102, 8307286802678, 8043007607030, 8043028807926, 8196056350966, 8337951883510, 8374162653430, 8374166651126, 8374168682742, 8196060315894, 8050003869942, 8176082092278, 8196055498998, 8052103905526, 8052103971062, 8074595369206, 8052125860086, 8076300681462, 8076279218422, 8374249881846, 8374842884342,

8048713957622, 8048713892086, 8575973425398, 8575969132790, 8048714580214,

8032150651126, 8173524910326, 8032143180022, 8228860002550, 8173070680310,

8032151896310, 8032153075958, 8032149405942, 8032153043190, 8032152879350, 8358231277814, 8401515643126,

8049997414646, 8459402477814, 8188682830070, 8188684304630, 8188686074102,

7757317177590, 7757316915446, 7757316784374, 7758219739382, 7758221541622, 7758221934838, 7758211514614, 7758211940598, 7758210892022, 7786925981942, 7757316325622, 7758215446774,